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FreshStart Water Co — water filtration and reverse osmosis systems

Terms of Service

Last Updated: July 6, 2026

1. Service Description and Acceptable Use

These Terms of Service ("Terms") govern your access to and use of the website and services provided by FreshStart Water Co ("we," "our," or "us"). Our services include whole-home water filtration, water softening, reverse osmosis systems, free in-home water testing, installation, product quotes, and related planning tools for homeowners in New Jersey and the surrounding communities.

You agree to use our services only for lawful purposes and in accordance with these Terms. You are prohibited from using our services in any way that violates any applicable laws or regulations.

2. User Responsibilities

By using our services, you represent and warrant that:

  • All information you provide is accurate and up to date
  • You will maintain the accuracy of your information
  • You have the legal capacity to agree to these Terms
  • You will not use bots, scripts, or automated methods to access our services

3. Privacy of Personal & Home Information

FreshStart Water Co understands that scheduling a water test or installation means welcoming us into your home, and we handle the information you share with us accordingly.

  • We handle personal and household information you share with us, including contact details, property information, water test results, and installation details, with care and discretion
  • Information you provide for quote requests, water testing, or installation scheduling may be shared with third-party vendors and installation partners solely to fulfill those requests
  • You agree to notify us immediately if you suspect any unauthorized use or disclosure of information submitted through our website

4. SMS Communications & TCPA Compliance

By providing your contact information and opting in, you agree to receive communications from FreshStart Water Co, including phone calls, emails, and SMS messages.

SMS Program Description:

Our SMS program includes messages such as quote follow-ups, water test scheduling reminders, installation appointment updates, and occasional communications related to our water filtration services.

  • Message frequency may vary. Message and data rates may apply.
  • You may opt out at any time by replying "STOP" to any message.
  • For assistance, reply "HELP" or contact us directly.
  • We comply with the Telephone Consumer Protection Act (TCPA) and only send messages in accordance with applicable laws.

5. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

6. Age Restriction (18+)

Quote requests, online forms, and other services on this website are intended to be used by individuals who are at least 18 years old. By using our services, you confirm that you are 18 years of age or older, or that you are acting with the consent of a parent or legal guardian.

7. Product Warranty

Our systems are covered by a lifetime equipment warranty as described at the time of purchase. Warranty coverage applies to equipment defects and does not cover damage caused by improper use, unauthorized modification, or failure to perform routine maintenance (such as filter replacement). Full warranty terms will be provided with your purchase agreement.

8. Limitation of Liability

To the fullest extent permitted by law, FreshStart Water Co will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising from your use of our website or services.

9. Intellectual Property

All content, trademarks, photographs, and materials on this website are owned by or licensed to FreshStart Water Co and are protected by applicable laws.

10. Termination of Service

We reserve the right to suspend or terminate your access to our website or services at any time for violations of these Terms.

11. Dispute Resolution

Any disputes will be resolved in the courts located in New Jersey, where FreshStart Water Co is headquartered. You agree to submit to the jurisdiction of these courts.

12. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review it here: https://www.freshstartwater.com/privacypolicy

13. Contact Us

If you have any questions about these Terms, please contact us: